Case studies

The impact of Replyer

How brands reduce support workload, speed up response times, and cut costs while strengthening long-term customer relationships
Results

Discover the results of other growing brands

Click and select a client to reveal their results
Case study
1/3/2025
-
1/4/25
ROI Summary
Store Revenue
-
Annual Cost Savings
-
Cost-to-Revenue Ratio
-
Replyer usage
Processed Emails
-
Replyer Cost
-
Operational gains
Weekly Hours Saved
-
Automation Rate
-
13/2/2025
-
12/2/25
ROI Summary
Store Revenue
€3M
Annual Cost Savings
€100k-€200k
Cost-to-Revenue Ratio
0.013%
Replyer usage
Processed Emails
32378
Replyer Cost
€3630
Operational gains
Weekly Hours Saved
412.0 (10,1 FTE)
Automation Rate
49.9%
21/12/2024
-
21/1/25
ROI Summary
Store Revenue
€80k
Annual Cost Savings
€2k-€4k
Cost-to-Revenue Ratio
0.41%
Replyer usage
Processed Emails
1113
Replyer Cost
€313
Operational gains
Weekly Hours Saved
12.0 (0,25 FTE)
Automation Rate
59.9%
2/3/2025
-
2/4/25
ROI Summary
Store Revenue
€38k
Annual Cost Savings
€1.2k-€2.4k
Cost-to-Revenue Ratio
0.36%
Replyer usage
Processed Emails
646
Replyer Cost
€180
Operational gains
Weekly Hours Saved
7.0 (0,17 FTE)
Automation Rate
63.2%
8/10/2024
-
7/11/24
ROI Summary
Store Revenue
€54k
Annual Cost Savings
€2.86k-€5.5k
Cost-to-Revenue Ratio
0.48%
Replyer usage
Processed Emails
880
Replyer Cost
€264
Operational gains
Weekly Hours Saved
11.0 (0,27 FTE)
Automation Rate
63.4%
12/12/2024
-
11/1/25
ROI Summary
Store Revenue
€335k
Annual Cost Savings
€12k-€24k
Cost-to-Revenue Ratio
0.29%
Replyer usage
Processed Emails
3839
Replyer Cost
€669
Operational gains
Weekly Hours Saved
48.0 (1.1 FTE)
Automation Rate
68.2%
11/12/2024
-
9/1/25
ROI Summary
Store Revenue
€1.1M
Annual Cost Savings
€50k-€100k
Cost-to-Revenue Ratio
0.15%
Replyer usage
Processed Emails
15512
Replyer Cost
€1706
Operational gains
Weekly Hours Saved
200.0 (5 FTE)
Automation Rate
65.5%
5/2/2025
-
6/3/25
ROI Summary
Store Revenue
€254k
Annual Cost Savings
€7.8k-€15.6k
Cost-to-Revenue Ratio
0.28%
Replyer usage
Processed Emails
2592
Replyer Cost
€725
Operational gains
Weekly Hours Saved
32.5 (0,9 FTE)
Automation Rate
57.7%
2/1/2025
-
3/3/25
ROI Summary
Store Revenue
€150k
Annual Cost Savings
€6k-€12k
Cost-to-Revenue Ratio
0.39%
Replyer usage
Processed Emails
2124
Replyer Cost
€595
Operational gains
Weekly Hours Saved
25.0 (0,6 FTE)
Automation Rate
50.1%
2/7/2024
-
1/8/24
ROI Summary
Store Revenue
€90k
Annual Cost Savings
€5k-€10k
Cost-to-Revenue Ratio
0.56%
Replyer usage
Processed Emails
1913
Replyer Cost
€507
Operational gains
Weekly Hours Saved
20.0 (0,5 FTE)
Automation Rate
65.1%
9/10/2024
-
9/11/24
ROI Summary
Store Revenue
€300k
Annual Cost Savings
€16.5k-€32.3k
Cost-to-Revenue Ratio
0.025%
Replyer usage
Processed Emails
4569
Replyer Cost
€776
Operational gains
Weekly Hours Saved
56.0 (1,1 FTE)
Automation Rate
44.5%
4/7/2024
-
5/5/25
ROI Summary
Store Revenue
€955k
Annual Cost Savings
€35k-66k
Cost-to-Revenue Ratio
0.011%
Replyer usage
Processed Emails
10274
Replyer Cost
€1130
Operational gains
Weekly Hours Saved
128.0 (3 FTE)
Automation Rate
49.9%

What other clients say

We asked our clients for their thoughts on Replyer and whether there are any areas for improvement. Here are their responses.
Review avatar picture of male person
Review avatar picture of female person
Review avatar picture of male person
4.8/5
★★★★★
Based on 20+ reviews
★★★★★

Great service and fast communication, they really think along with you, even with general questions. Highly recommended!

Lisa B
★★★★★

The AI in the current store is working perfectly.

Kylian van Lun
★★★★★

I am definitely satisfied, everything can continue as it is now. 👍

Teun
★★★★★

All is looking good, I'll review it again once the amount of automated responses is higher.

Dorien Grauwels
★★★★★

The service has been good thus far.

William Bowser
★★★★★

The AI responses already look good, and I try to fine-tune them where necessary. So far, everything is going great! I will check the responses again tomorrow and adjust if needed.

Mike VB - CRO
★★★★★

So far, very satisfied! Nothing to complain about!

Finnean
★★★★★

Great service and fast communication, they really think along with you, even with general questions. Highly recommended!

Lisa B
★★★★★

So far, everything is going well and can definitely continue like this!

kawakoto0
★★★★★

Super thanks! Everything is going well for me just the way it is now.

Yovani Quodbach
★★★★★

The AI responses already look good, and I try to fine-tune them where necessary. So far, everything is going great! I will check the responses again tomorrow and adjust if needed.

Mike VB - CRO
★★★★★

So far, very satisfied! Nothing to complain about!

Finnean

Scale with intention and build lasting customer relationships

Automate up to 80% of customer support, reduce response times by up to 300% and cut costs by at least 50%, while keeping customer experience at the center.
Picture of Sarah F. from our customer service team
Sarah F.
Typically replies within 1 hour.
Hi there 👋
How can we help you?