At Replyer, AI is designed to support relationships, not replace them. We believe automation should reduce noise and friction, so human teams can focus on what truly matters: clarity, trust, and meaningful customer interactions.

What kind of businesses is Replyer not designed for?

Replyer is not designed for businesses that prioritise short-term volume, aggressive growth tactics, or constantly changing offers without clear policies. It works best for brands that value consistency, customer trust, and long-term relationships over rapid, transactional scaling.

Which platforms do you support?

Replyer integrates with Shopify, Zendesk, and Gorgias, allowing you to automate customer service directly within your existing workflow.

Who is Replyer for?

Replyer is built for growing e-commerce brands that want to scale customer service without sacrificing human connection. It is designed for teams that value clarity, control, and intentional growth, and that see customer service as a long-term relationship rather than a short-term cost.

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What types of customer service conversations can Replyer automate?

Replyer can handle common e-commerce inquiries such as tracking, refunds, returns, cancellations, product questions, and basic order changes. You can define exactly what is in scope through your SOP, so automation stays aligned with your brand and policies.

What is Replyer AI?

Replyer is an AI powered customer service platform designed to help brands scale without friction and without losing the human touch. We automate repetitive conversations while preserving clarity, control, and alignment with your brand values. Replyer gives teams the freedom to grow intentionally, with systems that support people instead of replacing them.

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What happens if Replyer is not sure how to respond?

Replyer is designed to stay within your SOP. If a request falls outside of what you have defined, it can escalate the conversation to your team instead of guessing. That way you keep control, protect customer trust, and maintain a consistent experience.

Is Replyer suitable for e-commerce in general?

Yes. Replyer is designed for e-commerce customer service where consistency, clarity, and long-term customer relationships matter, rather than short-term volume or reactive revenue chasing.

It works best for brands that operate with clear policies, a defined product offering, and a focus on sustainable growth.

Whether you run a lean team or a larger operation, Replyer helps you handle common requests like tracking, refunds, returns, product questions, and order changes, all guided by your SOP.

How much does Replyer cost?

Pricing is based on usage, usually per message, so costs scale with volume. We offer flexible pricing plans that scale with your business.

How does Replyer work?

Replyer connects to your existing helpdesk, such as Gorgias or Zendesk, and analyzes incoming customer inquiries. Based on your SOP, policies, and tone of voice, it can automatically handle up to 80% of repetitive conversations like order tracking, refunds, returns, and product questions. Complex or sensitive cases are escalated to your team. You decide what gets automated and what stays human, allowing you to scale customer support efficiently without sacrificing consistency or long-term customer relationships.

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How accurate is the AI?

Replyer AI has been trained on millions of emails and achieves up to 99% accuracy. It continuously learns from interactions to improve its responses.

Do I need technical skills to use Replyer?

Not at all. The platform is designed for plug-and-play use. If you can use Gorgias or Zendesk, you can easily connect and configure Replyer AI.

Do you offer a free trial?

Yes. We offer a free trial so you can experience Replyer in your own workflow before committing. You can test quality, control, and impact on customer experience, not just speed.

Can Replyer handle multiple languages?

Yes. Replyer supports multiple languages, allowing you to serve customers in the language that fits your brand and markets. Our AI can respond based on the language of the customer’s email. This helps maintain a high-quality customer experience across regions while scaling support efficiently.

Can someone help me onboard my store?

Yes. You can book an onboarding call and we will help you connect your support platform, set up your SOP, and fine tune tone of voice. The goal is a smooth start with the right foundations for long term customer experience.

Can I modify AI responses or update the SOP whenever I want?

Yes. You can update your SOP, policies, and tone of voice at any time to keep Replyer aligned with how you want to serve customers. This gives you full control as your brand evolves, while maintaining consistent, high-quality customer communication.To request changes, simply contact us via the chat and share your store name and ticket number. We’ll handle the update for you.

Are there long term contracts?

No. Replyer is month to month, so you can scale at your own pace.

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